CUSTOMER SUPPORT SERVICES

How can we help you?

SPARE PARTS & ACCESSORIES

Spare parts are available for all existing components and built products.
If you cant find what you are looking for please email us. We are sorry we are not able to support non Trampa products.

UPGRADES

Needing a bit more power? or is your battery not quite getting you there?
Email our team and we'll arrange a time to discuss your requirements or arrange for your equipment to come to Trampa HQ to be upgraded.

VESC TECHNICAL SUPPORT

Dave and Frank, our VESC engineers, are here to answer your technical queries. Emailing us is the essential first step to resolving VESC issues.
Most problems can be resolved over the phone.
VESC returns will not be accepted without authorisation from Dave.

WARRANTY & MAINTENANCE PACKAGES

The Trampa team are working on affordable annual maintenance packages.
Contact Us to Enquire

REPAIR SERVICE

Need to book a repair? No problem.
We can arrange for an engineer to repair your board or component, both in and out of warranty.
In the first instance please message us with an overview of the problem you are experiencing along with any supporting videos or pictures

CONTACT US

Do you need further help and support?
Our Team will be able to provide you with the help you need
Please use the live chat button or email info@trampaboards.com

FAQ

Most frequent questions and answers

We have manuals for most of our products, and are actively working on creating the rest. Please see the Library of Manuals. If the manual you are looking for is not listed on the manuals page or if you have a specific request then please email us and one of our team can normally create it.

In the first instance we request that you contact us as soon as possible. Please do not attempt to repair the item yourself. The item can be returned using our returns portal if purchased in the last 90 days. We will assess your return and send you a quote for the cost of the repair if you are outside of warranty, you can then decide whether you would like to go ahead. For further information on Returns, please visit the Returns, Exchanges and Refunds page for further information on how to return your item for repair.

This will depend on return shipping times and how busy we are, holidays and other factors out of our control. We aim to repair items within one week of receiving them back at Trampa HQ, depending on the extent of the repair.

If you have bought a product from us within the last 90 days or had a product repaired by us in the last 30 days, then it is in warranty. Please contact us with an overview of the problem.

We advise you to use ‘Google Translate’ or another translation app alongside the live chat button on the bottom right of your page or you can email us and we will reply to you in your language.

VESC Electronic Speed controller with cables

The VESC Electronic Speed Controller.

Globally renowned high quality motor controller

You will likely have come across VESC™ by now, it is very special in the field of Electronic Speed Controllers so we are very proud that our boards all come as standard with a VESC™ and VESC™ BMS.

VESC6 Mk6 HP – Quite simply a higher powered version of the VESC6 Mk6, with the same trusted reliability and ease of control. Why High Power? Because the mosfets in the HP allow more amps to run through.

VESC6 Mk6 – An incredibly reliable and high performing compact speed controller, used by over 2000 companies in many other applications across the world

VESC 6/75 – If you are using a 16s Battery Pack to power your mountainboard this controller will automatically be selected to handle the higher voltage.

Which Battery Pack?

We make battery packs for both Li-Po & Li-Ion cells.  The (S) stands for Series - adding cells in series increases voltage, The (P) stands for Parallel - adding cells in parallel increases capacity.
A higher voltage will take you faster and higher capacity will take you further. See the table below for further comparison:.

Battery Power

Battery PackCellsCapacityVoltage at peak
12S Li-Po12S 1P20Ah50.4V
16S Li-Po16S 1P20Ah67.2V
12S 21700 Li-Ion12S 7PMolicell P42A – 29.4Ah
Samsung 40T- 28Ah
Molicell P42A – 50.4V
Samsung 40T – 50.4V

Battery BMS, Enclosure & Charger

Battery PackBMSEnclosureChargerBattery (+charger)
12S Li-PoIn chargerClassic or MassiveUltramat 18
UltraPower
£840 +VAT
16S Li-PoVESC BMS16S Massive16S 8A Li-ion £675 +VAT
12S 21700 Li-IonVESC BMSMassive or Double Massive12S 6A Li-ion
12S 12A Li-ion
£574 + VAT
£609 +VAT

Li-Po: These cells are more expensive, however you may consider them worth it because they have less components and therefore provide easy plug and play capability as well as making it possible to do a quick battery swap. Li-Po cells also have a higher discharge performance than the Li-ion packs. 

Li-ion:  Individual cells means that you have a serviceable battery pack, swapping out only the individual cells should they be damaged. These cell packs require some electrical knowledge.  

We suggest that if you have limited electrical knowledge that you choose Li-Po batteries for their ease.