SHIPPING GUIDE

Everything you need to know for easy shipping!

DELIVERY OPTIONS

We use DHL, UPS and Royal Mail, you will have a choice of courier at checkout and will be able to see their prices before you submit your order. Sometimes not all couriers will show for a variety of reasons. All international shipments are sent tracked and signed for.

PRICING

Prices for both domestic and international parcels will be calculated at checkout and will be based on the location of the delivery address and the weight and dimensions of the parcel.

INSURANCE

All deliveries are fully covered by our shipping insurance, there is a £200 excess. A 1% shipping insurance fee will be added to every order over £200. You must inform us within 14 days of your parcel not arriving or arriving damaged to qualify for an insurance claim. We do not take responsibility for missing parcels where you have agreed for it to be left in a ‘safe’ place.

CUSTOMS

International customers do not pay 20% tax on purchases from us, instead this is paid as a customs fee when you receive your goods. Please be ready to pay this promptly when you are contacted.

COLLECTION

Collect in person from HQ – free please contact us to arrange a time. Collecting with own couriers – no problem.

TRACK YOUR ORDER

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Approximate Delivery Times

United Kingdom

1- 3 days (options available)

USA & Canada

1-5 days

Europe

3-5 days

Asia

3-7 days

Australasia

5-10 days

South America

3-7 days

Please note these are a rough guide only, shipping and customs backlogs happen from time to time, and delivery is slower during holiday periods and Covid outbreaks.

FAQ

Most frequent questions and answers

Please double check for missing small parts that can sometimes get stuck in the folds of the packaging. If an item is on your order but definitely not in your delivery please email us here.

You can track your order using the link in your order confirmation email or by clicking here. If you think you should have already received your order and you haven’t yet, please don’t delay in getting in touch with us to investigate. Please use the live chat link on the bottom right of your screen or if you are contacting us outside of office opening hours then please email us here and we will respond as soon as possible.

Custom fees are made up of import tax and duties, the amount to be paid depends on the goods and the country they are being imported to. The tax will be charged at the rate in your country, usually round 20%. Duty rates range between 2-5% on our goods. Please check on your home government’s import web page. The courier will also charge their own customs handling fee, please check with your chosen courier.

No sorry, we cannot do this in any circumstances. The tax is taken by your government and is linked directly to our sales system.

In most cases the answer is yes, please email us with your needs and we will come back to you.

If your order has already left us you will need to contact the courier company yourself, we are not able to make those changes once they have left us. If your order has not left us please contact us immediately by using the live chat link on the bottom right of the screen or email us if outside of office hours.

VESC Electronic Speed controller with cables

The VESC Electronic Speed Controller.

Globally renowned high quality motor controller

You will likely have come across VESC™ by now, it is very special in the field of Electronic Speed Controllers so we are very proud that our boards all come as standard with a VESC™ and VESC™ BMS.

VESC6 Mk6 HP – Quite simply a higher powered version of the VESC6 Mk6, with the same trusted reliability and ease of control. Why High Power? Because the mosfets in the HP allow more amps to run through.

VESC6 Mk6 – An incredibly reliable and high performing compact speed controller, used by over 2000 companies in many other applications across the world

VESC 6/75 – If you are using a 16s Battery Pack to power your mountainboard this controller will automatically be selected to handle the higher voltage.

Which Battery Pack?

We make battery packs for both Li-Po & Li-Ion cells.  The (S) stands for Series - adding cells in series increases voltage, The (P) stands for Parallel - adding cells in parallel increases capacity.
A higher voltage will take you faster and higher capacity will take you further. See the table below for further comparison:.

Battery Power

Battery PackCellsCapacityVoltage at peak
12S Li-Po12S 1P20Ah50.4V
16S Li-Po16S 1P20Ah67.2V
12S 21700 Li-Ion12S 7PMolicell P42A – 29.4Ah
Samsung 40T- 28Ah
Molicell P42A – 50.4V
Samsung 40T – 50.4V

Battery BMS, Enclosure & Charger

Battery PackBMSEnclosureChargerBattery (+charger)
12S Li-PoIn chargerClassic or MassiveUltramat 18
UltraPower
£840 +VAT
16S Li-PoVESC BMS16S Massive16S 8A Li-ion £675 +VAT
12S 21700 Li-IonVESC BMSMassive or Double Massive12S 6A Li-ion
12S 12A Li-ion
£574 + VAT
£609 +VAT

Li-Po: These cells are more expensive, however you may consider them worth it because they have less components and therefore provide easy plug and play capability as well as making it possible to do a quick battery swap. Li-Po cells also have a higher discharge performance than the Li-ion packs. 

Li-ion:  Individual cells means that you have a serviceable battery pack, swapping out only the individual cells should they be damaged. These cell packs require some electrical knowledge.  

We suggest that if you have limited electrical knowledge that you choose Li-Po batteries for their ease.