Your warranty is automatic with your purchase. Your invoice is you warranty receipt.
We offer 180 day warranty on all full board purchases
We offer a 90 day warranty on all components and parts
Trampa Boards Ltd. goods and services are supplied in accordance with our Standard Terms and Conditions. This policy sets out the Warranty Period and exclusions which apply to all products purchased from the Trampa Boards Ltd. website. This policy is subject to our Standard Terms and Conditions and should be read in conjunction with those terms, particularly clause 5 of the Terms and Conditions.
Subject to the exclusions set out below and in Clause 5 of the Terms and Conditions, faulty parts, products and workmanship will be replaced or repaired free of charge by Trampa Boards Ltd, or its Distributor or Service Provider where such faults arise during the applicable Warranty Period.
This warranty is limited to a period of 90 days from the date of purchase.
Spare parts are warrantied for 90 days where fitted to the manufacturer’s instructions and specification and subject to our Terms and Conditions.
The policy only applies where:
ii) The product is installed and used strictly in accordance with the Terms and Conditions and the instruction supplied with the product, and
iii) The failure is not due to accidents, misuse, abuse, negligence, unsuitable water conditions, or to any alteration, modification or repair by any party not expressly nominated by Trampa Boards Ltd.
2. This warranty does not cover damage resulting from non-operation of the product or consequential damage to any other goods, furnishings or property.
3. This warranty does not cover any wear and tear of perishable items or damages uncured during assembly or maintenance.
4. This warranty does not cover damages incurred during transportation.
5. This warranty does not cover buyer’s remorse.
6. This warranty does not cover theft or loss of the product.
7. This warranty does not cover inappropriate use such as entering competitions, races, exhibitions, or commercial events. Trampa Boards Ltd. products are not designed to be used to do jumps and stunts.
Ad hoc repairs by Trampa Boards Ltd. are covered under Warranty for 30 days in relation to the original fault only.
Last Updated: May 2023
VESC Repairs
All you need to know about VESC repairs from TRAMPA BOARDS Ltd.
Ensure you have fully read the manual before using any VESC product, as failure to understand the manual and the capacities of each VESC could result in damage to the product, personal property, and injury.
Warranty
YOUR WARRANTY IS VOIDED IF YOU OPEN YOUR VESC
Therefore we don’t recommend troubleshooting an issue yourself; your first point of action, if you have a problem with your VESC, should be to contact us.
All VESCs come with a 2-month warranty from the date of purchase & solely covers any manufacturer’s defects. The warranty will be voided in the case of modifications, insufficient care, wrong assembly, or misuse or abuse.
Please refer to our General Warranty Above.
The Process
Step One – Contact Us either by emailing us at info@trampaboards.com or calling us during our working hours (Mon-Fri 7-4 UTC) on +44 (0)115 841 0006
Step Two – Generally, there will be two outcomes from our contact: we’ll either be able to diagnose the issue remotely, or we’ll need the VESC returned to Trampa HQ, where we’ll diagnose the issue.
Step Three – If the product needs to be sent in, our goods in department will contact you to oragnise the return to Trampa HQ. DO NOT ARRANGE YOUR OWN SHIPPING, we have our own contracts with carriers and will arrange the best return option for you. Whether you are liable for shipping costs will depend on the warrenty status.
Step Four – Upon receiving the VESC, we will conduct our free inspection and conduct a repair if possible.
Step Five – We will contact you to inform you of the repair that has taken place, and if under warranty, we will ship the repaired VESC back. If out of warranty, we will present an invoice for repair, parts, & shipping costs, which, once paid, we will return the product.
In the case a repair is not possible, while under warranty we will ship a replacement device, and if the device is out of warranty, a member of our team will discuss your options with you.
Cost
Regardless of warranty, we will inspect your VESC for free.
Costs of the repairs and parts may vary, please refer to the invoice after our inspection.
General Shipping Return Costs
Last Updated: January 2025
We do not offer extended warranty at this time however it is something we are currently looking into along with maintenance and service packages. If you are interested in any of these products please email us for further information.
We are happy for you to pay off your invoice in instalments however please not that no goods will be sent until full payment has been received by us.
Globally renowned high quality motor controller
You will likely have come across VESC™ by now, it is very special in the field of Electronic Speed Controllers so we are very proud that our boards all come as standard with a VESC™ and VESC™ BMS.
VESC6 Mk6 HP – Quite simply a higher powered version of the VESC6 Mk6, with the same trusted reliability and ease of control. Why High Power? Because the mosfets in the HP allow more amps to run through.
VESC6 Mk6 – An incredibly reliable and high performing compact speed controller, used by over 2000 companies in many other applications across the world
VESC 6/75 – If you are using a 16s Battery Pack to power your mountainboard this controller will automatically be selected to handle the higher voltage.
We make battery packs for both Li-Po & Li-Ion cells.
The (S) stands for Series - adding cells in series increases voltage, The (P) stands for Parallel - adding cells in parallel increases capacity.
A higher voltage will take you faster and higher capacity will take you further. See the table below for further comparison:.
Battery Power
Battery Pack Cells Capacity Voltage at peak
12S Li-Po 12S 1P 20Ah 50.4V
16S Li-Po 16S 1P 20Ah 67.2V
12S 21700 Li-Ion 12S 7P Molicell P42A – 29.4Ah
Samsung 40T- 28AhMolicell P42A – 50.4V
Samsung 40T – 50.4V
Battery BMS, Enclosure & Charger
Battery Pack BMS Enclosure Charger Battery (+charger)
12S Li-Po In charger Classic or Massive Ultramat 18
UltraPower
£840 +VAT
16S Li-Po VESC BMS 16S Massive 16S 8A Li-ion £675 +VAT
12S 21700 Li-Ion VESC BMS Massive or Double Massive 12S 6A Li-ion
12S 12A Li-ion£574 + VAT
£609 +VAT
Li-Po: These cells are more expensive, however you may consider them worth it because they have less components and therefore provide easy plug and play capability as well as making it possible to do a quick battery swap. Li-Po cells also have a higher discharge performance than the Li-ion packs.
Li-ion: Individual cells means that you have a serviceable battery pack, swapping out only the individual cells should they be damaged. These cell packs require some electrical knowledge.
We suggest that if you have limited electrical knowledge that you choose Li-Po batteries for their ease.
